Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of the Goldie’s Pest Control website and the pest control services provided by Goldie’s Pest Control (“Goldie’s,” “we,” “us,” or “our”).

By using our website, scheduling service, or receiving services from us, you agree to these Terms.

Services Provided

Goldie’s Pest Control provides residential and commercial pest control services, including recurring service plans and one-time treatments.

Pest control services are designed to reduce pest activity, not guarantee complete elimination.

Service results depend on factors outside our control, including:

  • Property condition
  • Sanitation
  • Structure and construction
  • Environmental conditions
  • Customer cooperation

Scheduling & Property Access

You agree to provide reasonable access to your property at the scheduled service time.

If access is not available, service may be skipped or rescheduled.

We reserve the right to reschedule services due to weather, safety concerns, or operational needs.

Payment Terms

Payment is due as agreed at the time of service or per your service plan.

For recurring services, you authorize automatic billing to the payment method on file.

If payment is late or fails:

  • A 2% late fee may be applied
  • Service may be paused or discontinued until payment is received

Cancellations & Termination

All cancellations require 30-day written notice.

Early cancellation may result in a fee equal to any discounts, promotions, or incentives previously applied to the account.

Goldie’s Pest Control reserves the right to refuse or discontinue service for:

  • Nonpayment
  • Safety concerns
  • Lack of access
  • Violation of these Terms

Service Limitations & Warranty

No pest control service guarantees total eradication.

Warranty coverage, if applicable, is limited to the terms of your specific service plan and does not cover:

  • Pre-existing infestations
  • Structural defects
  • Sanitation issues
  • New pest introductions
  • Conditions beyond our control

Customer Responsibilities

You agree to:

  • Follow preparation instructions
  • Maintain reasonable sanitation
  • Secure pets as instructed
  • Disclose sensitivities, medical conditions, or special environments
  • Report pest activity promptly

Failure to meet these responsibilities may limit results or void warranty coverage.

Health & Safety Disclaimer

We use EPA-registered products and apply them according to label directions.

You are responsible for notifying us of:

  • Allergies or medical conditions
  • Sensitive pets
  • Aquariums or special environments

Photo & Documentation Consent

You grant Goldie’s Pest Control permission to take photos or videos of service areas for:

  • Service documentation
  • Quality control
  • Training
  • Internal records

Photos will not be used for marketing without separate consent.

Property Damage Disclaimer

Goldie’s Pest Control is not responsible for:

  • Pre-existing damage
  • Hidden structural issues
  • Damage caused by pests before service
  • Normal wear or conditions beyond our control

Limitation of Liability

To the fullest extent allowed by law, Goldie’s Pest Control’s total liability is limited to the amount paid for the specific service giving rise to the claim.

We are not liable for indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify and hold harmless Goldie’s Pest Control from claims, damages, or expenses arising from:

  • Property conditions
  • Sanitation issues
  • Structural defects
  • Failure to follow instructions

Arbitration Agreement

Any dispute arising from or related to these Terms or our services shall be resolved through binding arbitration, rather than court litigation, except where prohibited by law.

Arbitration will be conducted in the State of Missouri.

Each party is responsible for its own costs unless otherwise required by law.

Electronic Communications & SMS

By providing your contact information, you consent to receive communications from us by phone, email, or text message.

SMS Messaging

If you opt in, you may receive text messages related to:

  • Appointments and reminders
  • Service updates
  • Billing notifications
  • Customer support
  • Promotions (only if opted in)

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by texting STOP to (573) 484-8881.
For help, text HELP or call (573) 484-8881.

Consent to receive text messages is not a condition of purchase.

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Your use of our services is governed by our Privacy Policy.

We do not sell or share mobile phone numbers or SMS consent data for marketing or promotional purposes.

Privacy Policy:
https://www.goldiespest.com/privacy-policy

Website Use

You agree not to misuse this website or attempt unauthorized access.

Website content is provided “as is” without warranties.

Intellectual Property

All content, logos, images, and materials are the property of Goldie’s Pest Control and may not be used without written permission.

Commercial Clients

If you are a commercial customer, the terms of your executed commercial service agreement control and override these Terms in the event of a conflict.

Governing Law & Venue

These Terms are governed by the laws of the State of Missouri.

Venue for any permitted legal action shall be in Missouri.

Changes to These Terms

We may update these Terms at any time.

Continued use of our website or services constitutes acceptance of the updated Terms.

Contact Information

Goldie’s Pest Control
Phone: (573) 484-8881
Mail:
Attn: Customer Service
1102 Willowcreek
Columbia, MO 65203

You are now covered for:

  • SMS compliance
  • TCPA
  • Carrier audits
  • Service disputes
  • Recurring billing
  • Arbitration
  • Photo consent
  • Commercial overrides

If you want, next I can:

  • Cross-check this against your service agreement
  • Tighten it for Missouri-specific case law
  • Add a short consumer-friendly summary
  • Review your website opt-in checkboxes

Just tell me the next move.